So, I've survived my first shift as leader - and yes I was terrified!
Being responsible for between 50 and 70 guests (many drunk or high - although no drink or drugs are allowed in the centre) and about 15 volunteers is perhaps something I hadn't thought of much until I had to do so - it's a massive responsibility!
I arrived to find that the previous shift leader was a guy I don't particularly get on with (in fact the reason I'd wanted to shift lead this year was so that there was no possibility of having to work with him!), and knew that there would be a few issues as he'd not opened the clothing store for the whole of his shift, and he does tend to wind some people up. But he's actually a good shift leader in many ways.
As the kitchen volunteers arrived I sent them to the kitchen for their briefing from the cook.......only to discover that the girl down as 'cook' knew nothing about it and hadn't even volunteered before. Luckily Christmas night is just cold meet and bits, and she did a fantastic job of getting 60 meals out and prepping for the next day - what a star.
My volunteers had all arrived, including John, and we went upstairs for their briefing. Out of 10 only 2 had been on the project before, and that meant I had to really make sure I explained the roles to everyone, and deal with any worries they may have. Luckily I could put John on the door to start, a role that needs someone experienced. We went downstairs to start the shift.
Only to find a woman 'fitting' in the hall. The previous shift leader was on the phone for an ambulance, as well as the kitchen leader, various volunteers were trying to 'help' and the guests were ignoring it!
I had to take control, getting the previous shift off the floor (too many people), and making sure my guys were okay. I left the 'ill' woman in the capable hands of the previous kitchen leader.
After about 40 minutes an ambulance came, by which time the woman had got up and wandered off outside! She was fine! They took her off to hospital, but said that there was nothing wrong. I had suspected it was just a bit of attention seeking.
The rest of the shift was reasonably quiet, we had a DJ to play tunes (proper vinyl), a couple of rounds of bingo, and I think everyone had a good time. There were a few hairy moments with the bag store, tickets getting lost and disputes over bags (usually the ones with bottles of White lightning inside!).
By the end I was exhausted! The guests know they have to leave by 7.30, and they were good as gold. We cleaned up in record time, and de-briefed. John and I were home by 8.30.
Postscript: I woke the next morning at 2.30 worrying if the toilets had actually been checked and that if not someone might have been locked in the centre all night - of course, this hadn't happened and everything was fine!